A prominent transportation supplier with customers across the United States and Canada, the CSX Corporation has become known for its customer-centric approach and its dedication to developing innovative customer resources. At the most fundamental level, the company enables customers to track all of their shipments in North America. CSX organizes shipments based on categories such as yard availability and ETA, thus allowing customers to plan their inbound and outbound shipments with a high degree of precision.
In the same vein, the CSX Corporation draws upon its ShipCSX website to facilitate diversion requests. The company informs customers of their shipment status via multiple e-mail notifications and status indicators to reduce the burden of manual entry and ultimately improve diversion request turnaround time. Customers also have the ability to open erroneous billing directly from e-mail and make the necessary corrections in the ShipCSX tool. CSX also offers an in-depth inventory management system, through which customers can correct railcar inventory and submit plant switch requests.
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